Our Approach to Caring for Pets

At Forget Me Not, caring for pets is never something we treat as routine or simply procedural. Every pet that comes into our care is handled with the same patience, attention, and respect that we would want for our own.

From the very first call or message, our focus is on ensuring that every step is considered carefully, and that families know what to expect without feeling rushed or pressured.

We understand that each pet is unique, and that each family approaches the process differently. Some families may want time to ask questions, while others may need space to process things quietly. We adapt to those needs, providing guidance where it’s helpful and stepping back where it’s not. It’s a flexible, thoughtful approach that has evolved over many years, shaped by experience and by listening closely to the families we work with.

Every moment matters, from the first introduction to the way pets are handled and transported. Even the smallest details, a carefully prepared bed, gentle handling, the pace at which steps are taken, are important. These are the moments that families notice, even if only in small ways, and they reflect the care we aim to provide at every stage.

We also make sure that families are fully informed. Nothing is left unexplained, and no decision is ever made without them. This approach builds quiet confidence in the process, allowing people to focus on their pet rather than worrying about what will happen next. We see it as part of our responsibility to make every step as straightforward and considered as possible.

Caring for pets in this way isn’t just about handling them carefully. It’s about being present, paying attention to the needs of each family, and approaching every step with intention. It’s about understanding that this moment matters and deserves time and attention, no matter how small it might seem to an outsider. Over the years, this approach has become part of who we are, shaping the way we work and the standards we hold ourselves to.

Every day, we strive to maintain the same approach, no matter how familiar the steps may feel. Consistency matters, because families rely on it, and pets deserve it. Our approach to care is not about procedure or efficiency, it’s about presence, attention, and respect. It’s the quiet standard that guides every decision we make and every interaction we have, and it’s what has allowed Forget Me Not to support families over so many years.