Why We Do Things the Way We Do
- Jul 15
- 1 min read
Forget Me Not was founded on a simple principle: caring for pets properly, without shortcuts or unnecessary haste. Over the years, our approach has been shaped by experience, observation, and a commitment to consistency and thoughtfulness. Every decision we make is guided by this principle.

Our work is not about volume or speed. It is about quality and thoroughness. Each pet receives the same level of attention, regardless of size, age, or circumstance. Each family’s wishes are considered, and every step is carefully planned and executed. This approach ensures that nothing is overlooked and that care remains personal.
The way we do things has evolved naturally. We have learned over the years what matters most to families and to the pets entrusted to us. This experience has reinforced the importance of patience, attention to detail, and flexibility. These lessons continue to guide our approach today.
We also place a high value on consistency. Families can trust that, regardless of the situation, we will handle each pet and every step of the process in the same careful, considered way. This consistency is part of the reliability that families come to depend on and part of what has allowed Forget Me Not to build trust over many years.






Hi
I would like to express, my sincere thanks to Kieran who came to collect my Jonty Wilson today, his care and compassion and gentle nature and thoughtfulness and professionalism did not go unnoticed, he is truly a credit to your team and needs to be praised for this, I’d love for him to see this email. The service you have provided with the return of my boy as early as tomorrow less than 24hrs from collection is phenomenal.
Again thank you to everyone who has spoken to me and emails me what a top team. Keep doing what you’re doing because it’s made a difference to my life, during this heart wrenching time.
My boy was returned to me…